To comply with regulations, we are required to verify the identity of our users through a biometric authentication process. This ensures a secure environment and protects your account from unauthorized access.
You may be asked to complete this verification periodically to confirm that it is you.
Step by step: How to complete your biometric verification?
The process is designed to be completed in seconds from your mobile phone or webcam.
Step 1: Prepare your environment
- Lighting: Make sure you are in a well-lit place
- Background: Avoid shadows on your face or strong light behind you (for example, a window)
- Accessories: Remove hats, sunglasses, or any item that covers your face
Step 2: Position the camera
Hold your device at eye level.
The system will display an oval frame on the screen: place your face clearly within that space.
Step 3: Liveness detection
Follow the instructions on the screen.
You may be asked to:
- Move your head gently in a circular motion
- Move closer to the camera
This step confirms that you are a real person and prevents the use of photos or recordings.
Step 4: Real-time verification
Our system securely compares your live image with the official database, using your identity document.
Step 5: Immediate result
Once the scan is complete, the system processes the information instantly.
You will receive a “Verification successful” message, and any temporary restrictions on your account will be automatically lifted.