Biometric verification is a facial recognition process that allows us to confirm that the person using the account is its actual account holder.
This measure is part of our security standards and regulatory requirements, helping us protect your account and personal information.
When may it be requested?
You may be required to complete biometric verification in any of the following situations:
- First withdrawal: If you are making your first withdrawal, you will need to complete facial verification before your request can be processed. Once the verification is approved, you will be able to proceed with your withdrawal as usual.
- Annual review: To comply with regulatory requirements, we may ask you to complete biometric verification again once a year. This process helps keep your account secure and up to date.
- Six months without making withdrawals: If you created your account and 6 months have passed without requesting a withdrawal, you may need to complete biometric verification before you can make one.
- Additional verifications: When an additional verification is required for security reasons.
What happens if I cannot complete the verification?
You have 6 attempts to complete the facial verification.
If it cannot be completed successfully after those attempts, the system will ask you to upload an identity document to continue with the verification process.
Why is it important to complete this verification?
Biometric verification allows us to:
- Protect your account and personal information.
- Confirm the identity of the account holder.
- Comply with applicable regulatory requirements.
- Maintain a safer gaming environment for all our users.
Need help?
If you have any questions or need assistance during the process, our Customer Support team will be available to guide you and help you complete the verification.