At Betano, bonuses and promotions are not manually assigned by the customer support team. These offers are generated through automated and individual campaigns, based on various factors related to each user’s activity on the platform.
How are bonuses assigned?
Bonuses are granted after an internal evaluation that considers aspects such as:
- Level of activity on the account
- Types of games or bets placed
- Participation in previous promotions
- Compliance with specific conditions of each campaign
Because of this, not all users receive the same offers, nor at the same frequency.
Can the support team grant bonuses?
No. The customer support team cannot directly credit bonuses to accounts. Their role is to guide you and, if necessary, escalate requests to the specialized bonuses team for a more detailed review.
What happens when a case is escalated?
When a case is escalated:
- The bonuses team reviews the account individually.
- They analyze whether the user meets the criteria for any active campaign.
- If applicable, a bonus may be granted.
- If not applicable, the corresponding result will be communicated.
Important
We understand that, in some cases, users may have received bonuses previously and then stop receiving them. This can be due to changes in campaigns or eligibility criteria.
Decisions by the bonuses team are based on internal evaluations, so the assignment of bonuses is not guaranteed, even if they were received previously.