How do I correctly enter my DNI Processing Number?

This step can sometimes raise questions—especially after a recent renewal. The notes below usually clear up most situations without much back and forth.

Key points

• The Processing Number is an 11-digit code printed on the front of the DNI and it is not the DNI ID number.
• When a 9-digit value appears, prefixing “00” typically meets the 11-digit requirement.
• Renewals issue a new Processing Number, so the latest one is the right match.
• The system expects digits only (no dots, hyphens, or spaces) and a valid (non-expired) DNI.

Where it’s located

On the plastic DNI card, the Processing Number appears at the bottom area of the front.
If the new card hasn’t arrived yet, the renewal receipt (paper or email) often shows the updated number.

“Location of the Processing Number on the front of the Argentine DNI.”

How it’s commonly entered (step by step)

1. Locate the Processing Number on the front of the DNI.
2. Check the length: it should be 11 digits.
3. If 9 digits are shown, adding “00” at the start usually does the trick.
4. Enter numbers only, with no separators.
5. After a recent renewal, use the most recent Processing Number.
6. Ensure the DNI is valid (not expired).

Typical rejection reasons and what to check

• Unclear which number is correct. The valid one has 11 digits on the front (it’s not the DNI ID number).
• Recent renewal. Each new card carries a different number; the latest one usually validates.
• Expired or outdated DNI. Validations can fail on expired documents; renewal generally resolves the issue.
• Typos or length. A single missing/swapped digit is enough for a failure; confirming all 11 digits helps.
• External validation slowdowns. Occasionally the RENAPER lookup is delayed; trying again later often works.

If everything looks right but errors persist

With a valid DNI, the latest 11-digit number, and a registered address in the Province of Buenos Aires, persistent failures can point to an issue validating with RENAPER.
In such cases, sending clear photos of the front and back of the DNI to documentos_ar@betano.com allows a manual update by the team.

Regulatory eligibility note

• If the address linked to the DNI is outside the Province of Buenos Aires, the account cannot remain active due to regulations.
• Addresses in the City of Buenos Aires or Mendoza are handled through dedicated local sites:
  • Betano Ciudad de Buenos Aires
  • Betano Mendoza