How long does it take for a withdrawal to be completed?

The processing time depends on the withdrawal method selected. You can find all the information about the processing times for each payment method here. The final time for the funds to be credited depends exclusively on the processing times of your financial institution.

How to Request a Withdrawal

1. Log in: Sign in to your Betano account.
2. Navigation: Go to My Account > Transactions > Withdrawal.
3. Method: Select your preferred withdrawal method: Mercado Pago Wallet or Bank Transfer (CBU/CVU/Alias).
4. Details: Choose the account type, enter the amount you wish to withdraw, and click "Withdraw".

Mandatory Requirements Before Receiving Your Funds

To prevent your withdrawal from being paused for security reasons, make sure you meet the following three conditions:

• Method Verification: To withdraw funds to a bank or virtual account, you must first have made at least one successful deposit using that exact same method.
• Wagering Requirement: You must wager 100% of your total deposit before you can request a withdrawal (in accordance with Term 4.8).
• Bonus Alert: If you have active bonuses, requesting a withdrawal will automatically and irreversibly cancel the bonus and any winnings generated from it. Therefore, before withdrawing, make sure you have completed the wagering requirement for your active bonus. You can review the terms and conditions of each promotion here.

Withdrawal Progress Tracker

You can check the status of your withdrawal by going to My Account > History > Transactions, where you will see the Withdrawal Progress Tracker with the following official stages:

1. Action Required: Your withdrawal is temporarily on hold because identity verification documents or proof of ownership of your destination account are missing. You will see a direct button to upload the required document and continue the process. At this stage, you can still manually cancel the withdrawal, and the funds will be returned to your real-money balance.
2. Withdrawal in Progress / Reviewing Your Withdrawal: Your request has been successfully received by our system and is currently queued for Betano’s internal security review.
3. Withdrawal Being Processed / Finalizing Your Withdrawal: Final stage! Betano has approved and sent your funds to your bank account or Mercado Pago account. At this point, the process is in the hands of your financial institution, and the cancellation option will no longer be available because the funds are already on their way.